Thinking about booking? Maybe you've never met with a nutritionist before and you're not sure about taking that first step. I'm passionate about helping you get to the healthiest version of yourself, so here's some extra information to help answer your questions about how I work and what you can expect.
What can I expect from an initial assessment?
There's a lot to cover which is why I allow up to 90 minutes for us go over information relating to your current and existing nutrition & health issues. You'll tell me your goals and what you hope to achieve through nutrition counseling. We'll review your personal and family medical history, including weight trends, medications and lab work if available, eating habits, food preferences, food allergies/sensitivities, physical activity, and readiness/motivation to change. From this, I'll provide recommendations which may include meal planning strategies, food suggestions, nutrition education, nutritional supplements and/or nutritional testing. Together we'll develop personalized goals to improve your health and vitality. Lastly, we'll make a plan for follow-up appointments.
How should I prepare for my first appointment?
Please completed all new client intake forms and kindly return the paperwork by either uploading it to the Healthie application we use, emailing it, or postal mailing it to my office at least 48 hours prior to your scheduled appointment. Other helpful (but not required) information to bring includes the report from your most recent doctor's visit, weight records or history, any recent lab results, 3-day food log, medication list, and bottles of nutrition supplements you regularly take.
How often do I see you?
The frequency of our visits is individual and depends upon your current nutrition status and goals. It is common to meet more frequently in the beginning to build momentum and then less frequently as time goes by. Most clients see me every week initially. Nutrition counseling provides the support you need to keep on track with your goals and gradually adopt meaningful, sustainable change. Follow up sessions are 25 or 55 minutes.
Do I accept insurance?
I am not under contract with any insurance providers and do not accept insurance. I am happy to provide you with a superbill if you would like to submit a healthcare claim for reimbursement on your own, however, you are responsible for contacting your insurance provider and determining your nutrition benefits and eligibility. Please note, payment is due in full at the time of service or before (if scheduling virtual/phone consultations).
Insurance billing for nutrition counseling (a.k.a. medical nutrition therapy) requires that we meet "face-to-face." As such, I am not able to provide a superbill for phone sessions. However, some plans are starting to cover TeleHealth appointments. TeleHealth means we meet virtually and can see each other (done through our HIPAA-compliant Healthie App). If this is of interest to you, please contact your insurance to find out if it could be covered.
Coverage varies greatly between plans, so it’s always a good idea to call the number on the back of your insurance card to ask about your benefits prior to your appointment. Doing this will ensure you get the most out of your benefits and avoid financial surprises.
What forms of payment do I accept?
For your convenience, I accept all forms of payment: cash, check, credit/debit cards, and HSA/FSA cards. Payments can be made in-person or through our secure website/Healthie application. Please note, payment is due in full at the time of service or before (if scheduling virtual/phone consultations).
How do I book an appointment?
For your first appointment, you can either call 815-735-6194 for scheduling or you can select, purchase, and schedule an appointment through my website via Healthie. For those that call to schedule, you will be given a username and password at your first appointment to our online portal where you can then schedule your follow-up appointments.
If you’re not sure what service to schedule, please call 815-735-6194 for a free 15-minute discovery call and we can discuss the best option for you.
How does the option for virtual or phone consultations work?
After you purchase and schedule an initial consultation (virtual or phone), you will receive an email that contains a comprehensive packet of paperwork for you to complete. Kindly return the paperwork by either uploading it to the Healthie application we use, emailing it, or postal mailing it to our office at least 48 hours prior to your scheduled appointment. Your consultation will occur via your choice of video conferencing or phone call.
What if I need to cancel my appointment?
I value my clients’ time and want the greatest success for each of you in your personal training and/or nutrition coaching program(s). That said, your appointment time is reserved just for you. A missed visit leaves a hole in my day that could have been filled by another client. While your program will not be as successful as it could be if your attendance is inconsistent, I do understand life can get in the way of our agenda even with the best intentions. If it becomes necessary to reschedule/cancel your appointment, I will do my best to accommodate your request. A request to reschedule/cancel an appointment must be made by phone to Sadie Wells at (815) 735-6194 within at least 24 hours prior to your scheduled appointment.
If your request is made less than 24 hours prior to the appointment, you will be charged for the appointment at the applicable hourly rate. Failure to attend a scheduled appointment without notification will result in the session being forfeited at the applicable hourly rate. Excessive rescheduling/cancellations, regardless of the notice time, will be discussed with you and the schedule and/or fee structure will be adjusted accordingly. Your cooperation and understanding is appreciated.
What if I buy a package and don’t use all my sessions?
My commitment and promise to you is to create a product (or service) of exceptional value and dedicate the extra time required for planning, implementing, evaluating, and adjusting your program based upon our pre-determined and mutually agreed upon goals. Packaged/bundled programs are offered at a discounted rate based upon various commitment levels and, thus, are designed for increased accountability, adherence, and long-term success for the client. I will do my best to keep you motivated and engaged in your program and can modify your service agreement (i.e., transfer remaining sessions to another service) if necessary. If you are doubtful or unsure about purchasing a packaged/bundled service, I recommend paying per session until you are better able to assess your level of commitment.
*You are responsible for scheduling and using all appointments purchased. Amounts paid under client-practitioner agreements are nonrefundable. All nutrition, fitness, and/or wellness program sessions must be completed by the date described in the agreement or they are forfeited. If you do not cancel a scheduled individual or group session at least 24 hours in advance, the session cost is non-refundable. You will be responsible for the cost of any missed sessions. For certain circumstances such as doctor-prescribed medical leave or military leave/deployment, sessions expire 1 year from initial purchase date.
Do I work with children?
My philosophy is as follows:
In almost every case, a family's food and lifestyle behaviors, as a whole, are responsible for or at least greatly contribute to a child's weight issues. Parents are responsible for foods purchased, meal timing, time spent watching television or playing video games, and many other factors that can contribute to a child's weight issues. Therefore, an initial consultation involves the parents and caregivers but does not include the child. An initial consult focuses on assessment of behaviors, identification of areas that need change and recommendations on how to implement the changes. Great care is given to minimize the risk of your child developing disordered eating behaviors. I have found this approach to be successful with families who are willing to make changes. You will find these consults to be nonjudgmental and collaborative.
Where are you located?
The Wellness Practice is conveniently located inside Body Tech Total Fitness at 19815 S. LaGrange Rd, Mokena, IL 60448.
Do I need to be a member of the gym to work with you?
No, you do not need to be a member of the gym, nor pay the daily rate, to work with me for nutrition counseling. For personal training, you will need to either pay the daily rate or join the membership in order to use the gym’s facilities.
What is the difference between a dietitian and a nutritionist?
A dietitian (RD) is a nutritionist but many nutritionists are not dietitians. Dietitians have at least a 4-year degree in nutritional sciences from an Academy of Food and Nutrition-accredited college or university. They have completed an accredited supervised practice program in the areas of clinical nutrition, community nutrition and food service management. After education and internship requirements, they must pass a national board exam to become a dietitian. Dietitians are also required to complete continuing education requirements through accredited courses, seminars, etc. Many states, such as Illinois, require dietitians to obtain state licensure in order to practice.
Dietitians are recognized by medical professionals and insurance companies as the most valuable source of nutrition information. They provide reliable up-to-date food and nutrition information. Their recommendations are backed by sound nutritional research and evidence-based practices. It is illegal for someone who is not a dietitian to refer to themselves as one.
"Nutritionist" is a general term that is not regulated. Anyone can call themselves a nutritionist, regardless of education or experience. Some nutritionists have no formal education in nutrition. Some have a little; others have a great deal. Some certifications given to nutritionists are rigorous and evidence-based; some are not. It is up to the consumer to ask questions and verify education and credentials when meeting with a nutritionist.
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